Who are the people behind our healthcare IT solutions? We would like to introduce our team to you! This time: our consultant Bernadette.
Hey Bernadette! What is your job at CODE24 like?
“I’m a software consultant, which means I focus on implementing our solutions. For example, with Lab24 I work on digitising processes such as lab orders and lab results. I also support our support department.”
WHAT DOES AN AVERAGE WORK DAY LOOK LIKE FOR YOU?
“I always start the day with a stand-up with the team. After that, I often have (online) meetings with customers or colleagues. For instance, I discuss with customers what a particular product or form should look like. Sometimes I also demonstrate a new feature.
Between meetings I can really focus on configuring different components. These requests are submitted by customers through a ticket or are asked directly when I’m working on-site with them. This could involve tasks such as creating a completely new form—like an intake form or a laboratory form—or modifying an existing one. I also work on configuring the mappings for HL7 message traffic.”
What skills are most important for your role?
“Analytical thinking and a solution-oriented mindset are very important. You need to understand what the customer wants and how we can help them achieve it. For example, if you need to unravel a bug, it’s important to analyse exactly where the problem lies. And when we implement a new product or tool, we want to provide a solution that genuinely supports the users.
Customer focus, communication and planning are also essential. Planning in particular is important: during long-term projects, support tickets still come in and additional meetings are scheduled. Sometimes you expect your day to look a certain way, but things turn out differently. Being able to prioritise is therefore crucial.”
WHAT DO YOU LIKE BEST ABOUT YOUR JOB?
“I really enjoy delivering a new feature or tool and hearing that end users are actually able to work more efficiently and effectively because of it. I also like that I can alternate between social contact with customers and colleagues and tasks where I can work independently and focus.”
WHAT WOULD YOU LIKE TO ACHIEVE?
“I’ve been working here for almost a year now and I’m still learning more about the software and its technical capabilities every day. So for now, I mainly want to continue developing as a consultant, especially on the technical side. In terms of ambitions, I don’t really look too far ahead yet—there’s still plenty of challenge and opportunity at the moment.”
WHAT SHOULD PEOPLE KNOW ABOUT CODE24, ACCORDING TO YOU?
“I think CODE24 creates a very pleasant working environment. My colleagues are highly engaged and everyone is helpful. I can always ask questions, no matter who it is. There’s also plenty of room for personal development. People here genuinely look at the individual: what you want and how you would like to grow.”