--- title: Improve the patient experience when committed to a mental health facility description: How can digitalisation of the admission process improve the patient experience? image: https://blog.code24.nl/hubfs/Imported_Blog_Media/opname-patientervaring-Apr-25-2024-12-05-08-7085-PM.png --- [![Code 24](https://blog.code24.nl/hs-fs/hubfs/raw_assets/public/CODE24_March2024/images/CODE24_logo.png?width=250&height=45&name=CODE24_logo.png "Code 24")](https://www.code24.nl/?hsLang=en) - [Solutions](https://www.code24.nl/en/oplossingen) - [Services](https://www.code24.nl/en/diensten) - [Blog](https://blog.code24.nl/en) - [About CODE24](https://www.code24.nl/en/over-code24) - [About us](https://www.code24.nl/en/over-ons) - [Agenda](https://www.code24.nl/en/agenda) - [References](https://www.code24.nl/en/referenties) - [FAQ](https://www.code24.nl/en/faq) - [Jobs](https://www.code24.nl/en/werken-bij) - [Contact](https://www.code24.nl/en/contact) English - [Nederlands - Nederland](https://blog.code24.nl/verbeteren-patientervaring-opname-ggz) - [English](https://blog.code24.nl/en/improve-the-patient-experience-when-committed-to-a-mental-health-facility) [Healthcare Technology](https://blog.code24.nl/en/tag/healthcare-technology) 03 Apr. # Improve the patient experience when committed to a mental health facility Many mental health organisations still keep waiting lists and schedules for admissions in lists and Excel documents. Often the processes run pretty smoothly, because one person knows everything... But this obviously carries risks. To stay in** control** of the entire admission process, organisations are increasingly looking at digital solutions linked to the EHR. In addition to optimised digital processes improving the understanding of the admission process for the organisation as a whole and making life easier for planners, it also potentially improves the **patient experience** - and that is ultimately what it's all about! In this article, we highlight some of the ways in which digitalisation of the admission process can contribute to the patient experience. ![](https://blog.code24.nl/hs-fs/hubfs/Imported_Blog_Media/opname-patientervaring-1.png?width=1210&height=436&name=opname-patientervaring-1.png) ## Shorter waiting lists That it is often difficult to find an available bed for every patient in the foreseeable future is well known. If there is no **central, real-time overview** of available beds, capacity cannot be optimally utilised and patients will sometimes be on the waiting list longer than necessary. When all stakeholders (planners, care providers) have insight into one central overview of available and occupied beds, there is better insight into throughput and outflow. This not only ensures optimal utilisation of available beds, but also allows for **more accurate forecasts**. In addition, admission is an intensive treatment, used only when outpatient treatment does not help - if possible, admissions are avoided. Sometimes, **timely triage** (as part of the optimised admission process) may reveal that there are other options for treating the patient. Again, this reduces the number of people on the waiting list and speeds up the process for those who do need admission. ## Better communication Voluntary or forced inpatient admission is obviously drastic. **Good and timely communication** about the process can remove at least some of the anxiety in that area. When more accurate estimates of the waiting time can be made, the communication processes can also better reflect this. The more clarity that can be created, the better and more timely the communication towards the patient and any family caregivers. By the way, this applies not only to the waiting time until admission, but also to the time of discharge. Understanding the complete admission process means faster clarity for all parties. ## Information security and privacy In a previous article, we already touched upon the [risks associated with "paper" processes](https://www.code24.nl/en/blog/verminder-rondzwervende-documenten-in-de-zorg?hsLang=en) (or loose Excel documents), including those related to ensuring privacy. That the loss of information also does not benefit the patient experience is perhaps very obvious - yet it happens regularly. When there is **shadow record creation** in Excel and/or Word and information may vanish during (service) transfers, for example, there is a greater chance of mistakes being made during treatment. In addition, it is obviously very annoying if a patient has to answer the same questions several times, simply because the answers are not stored centrally. ## Patient safety in a broad sense Ultimately, proper digitalisation of the admission process also increases patient safety - in a broad sense. For example, leave during an admission period is easier to track in a digital process - many mental health-organisations run into the problem that due to poor record keeping **too much leave** is granted for the patient's severity of stay. This, too, poses risks. Ultimately, it is important that those patients who would be helped by an inpatient stay be treated as **timely and appropriate** can be helped as possible. By properly estimating and recording urgency and capacity, it is easier to prioritize by urgency and higher urgency patients can be helped sooner. ## Start digitalising the recording process Do you think there are gains to be made within your organisation in terms of the patient experience upon admission? Our [Admission24](https://www.code24.nl/en/opname24?hsLang=en) module supports with the logistical and content-related handling of admissions. You work from your own EHR.  ![lieke-venneker-product-owner-code24-Apr-25-2024-12-05-11-9039-PM](https://blog.code24.nl/hs-fs/hubfs/Imported_Blog_Media/lieke-venneker-product-owner-code24-Apr-25-2024-12-05-11-9039-PM.png?width=500&height=500&name=lieke-venneker-product-owner-code24-Apr-25-2024-12-05-11-9039-PM.png) *"I think we are filling a gap in the market with Admission24 that is still too often under-researched. An alternative way of recording works reasonably well for many organisations, but by storing data centrally, improvements with broad impact can be brought about. This solution improves the experiences of end users and patients alike."”* **Lieke Venneker**, Product Owner at CODE24 Feel free to contact us, we are happy to tell you more.   [Request information](https://www.code24.nl/en/opname24-info?hsLang=en) ## [Meet: Office manager Dorine](https://blog.code24.nl/en/meet-dorine-schuijt?hsLang=en) ## [How Arkin is optimising their Admissions process](https://blog.code24.nl/en/customer-story-arkin?hsLang=en) - [About CODE24](https://www.code24.nl/en/over-code24) - [Jobs](https://www.code24.nl/en/werken-bij) - [Contact](https://www.code24.nl/en/contact) - We supply - [EHR](https://www.code24.nl/en/epd-mconsole) - [EHR modules](https://www.code24.nl/en/oplossingen) - [Open platform](https://www.code24.nl/en/carebase24) - Customer of ours? - [Customer Portal Login](https://klanten.code24.nl/) - [Help Center](https://support.code24.nl/) ![CODE24](https://blog.code24.nl/hs-fs/hubfs/CODE24_March_2024/images/CODE24_logo_reversed.png?width=300&name=CODE24_logo_reversed.png "CODE24") Comeniusstraat 2d, 1817 MS Alkmaar, the Netherlands [+31 (0)72 20 40 300](tel:+31722040300) [![Linkedin](https://blog.code24.nl/hs-fs/hubfs/CODE24_March_2024/images/Linkedin.png?width=70&name=Linkedin.png "Linkedin")](https://www.linkedin.com/company/code24/) © 2026 CODE24 - [Privacy and cookie statement](https://www.code24.nl/en/privacyverklaring) - [Quality Policy](https://www.code24.nl/en/kwaliteitsbeleid) - [Report vulnerability](https://www.code24.nl/en/kwetsbaarheid-melden) [![Certificeringen](https://blog.code24.nl/hs-fs/hubfs/CODE24_March_2024/images/footer-certificeringen-code24.jpg?width=576&name=footer-certificeringen-code24.jpg "Certificeringen")](https://www.code24.nl/en/over-ons?hsLang=en) ```json { "@context" : "https://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Person", "name" : "Jenny Luco", "url" : "https://blog.code24.nl/en/author/jenny-luco" }, "dateModified" : "2024-04-30T11:43:27.545Z", "datePublished" : "2024-04-03T11:43:00.000Z", "headline" : "Improve the patient experience when committed to a mental health facility", "image" : [ "https://blog.code24.nl/hubfs/Imported_Blog_Media/opname-patientervaring-Apr-25-2024-12-05-08-7085-PM.png" ], "mainEntityOfPage" : { "@id" : "https://blog.code24.nl/en/improve-the-patient-experience-when-committed-to-a-mental-health-facility", "@type" : "WebPage" }, "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://blog.code24.nl/hubfs/CODE24_logo.png" }, "name" : "CODE24 BV" } } ```